Tax Identification Number (TIN) in Malaysia

Three things people confuse

Most people get stuck by trying to log in to MyTax before they have a TIN, or by assuming the TIN is the password. Follow the order: TIN first, digital access second, then e-Filing.

Step 1 — check before you register

HASiL’s e-Daftar application handles both checking and registering a TIN online, including for the Individual (IG) category. The check exists for a good reason: plenty of people already have a tax file without knowing, especially if a past employer reported their remuneration to HASiL.

If you already have a TIN and try to register again, you waste time and risk confusing your own record. Check first.

Official entry points: the HASiL e-Services list at hasil.gov.my/e-perkhidmatan and the portal at mytax.hasil.gov.my.

Step 2 — register through e-Daftar, only if you have none

If the check shows no existing file, individual registration is done online through e-Daftar.

The thing to understand here is that manual registration is no longer the ordinary route for individuals. HASiL lists manual-registration exemptions only for particular categories — Labuan entities, petroleum income, deceased estates, non-resident public entertainers, and non-resident recipients for withholding tax purposes. Ordinary individuals (IG) are not on that list.

So if you find an older guide telling you to print a form and go to a counter purely to register as an individual, that guide is out of date. The mandatory shift to e-Services began in stages on 1 September 2023, and HASiL stated that counter officers would assist taxpayers in moving to full e-Services use from 1 January 2024. Counters still exist to help — they are just not the default registration path.

Step 3 — activate digital access

Once the TIN exists, you need a PIN or digital certificate to log in to MyTax. HASiL offers two online methods; pick one based on the device you have.

Practical tip for e-KYC — since it matches your document photo against a live selfie, do it somewhere well lit, without sunglasses or a hat, with a clean and non-glary MyKad. That is practical advice, not an official HASiL requirement. If matching keeps failing, e-CP55D is the other online method.

After you get in

The first worthwhile thing is to check and update your profile. Two details cause most of the later trouble:

• Email. On the individual return, the email field is mandatory when filing through e-Filing. Use one you actually read — it becomes HASiL’s channel to you.
• Refund details. The individual form asks how you want any excess tax refunded. If you choose a bank account, HASiL’s notes stress it must be active and in your own name.

One exception worth knowing: name and identification-number changes are not made through the ordinary profile update. HASiL routes those through the Customer Feedback Form under Application > Update Taxpayer Details.

When to stop and contact HASiL

This guide covers the ordinary path for a resident individual. Stop and confirm with HASiL if:

• the e-Daftar check returns something unexpected — a file that exists but whose details do not match you;
• your name or identification number on record differs from your current documents;
• you are not a citizen, or your tax residency for the year is unclear;
• you are handling a file for someone else, an estate or an entity rather than yourself;
• both e-KYC and e-CP55D fail after several reasonable attempts.

Official channels: the HASiL Contact Centre on 03-8911 1000 (9am–5pm, Monday to Friday except public holidays), or the Customer Feedback Form at maklumbalaspelanggan.hasil.gov.my.

Scam warning: what will never happen

“MyTax” and “LHDN” are among the most impersonated names in Malaysian online fraud. A few simple rules:

• Check the address bar. The official portal is mytax.hasil.gov.my. An address that is similar but not identical — an extra hyphen, a different spelling, any domain other than .hasil.gov.my — is not it.
• Do not open links from unsolicited SMS, WhatsApp or email, even when they mention a tax refund or a penalty. Type the address yourself.
• DuitMap will never ask for your MyTax password, PIN, TIN, IC number, bank details, or an upload of your tax documents. We have no login form and cannot check anyone’s account.
• Nobody from HASiL will ask you to transfer money to a personal account. Official tax payments go through HASiL’s own payment channels.

Common questions